Terms of Service

1. The Service

PairlyLife is a collaborative vision-board app for couples (and small groups) to plan and record shared experiences — trips, restaurants, shows, music, ideas, and goals. Core features include shared boards, cards with photos and ratings, real-time collaboration, comments and emoji reactions, mood check-ins (Couple Pulse), expense tracking with splits, an in-app map and calendar, weekly and yearly recaps, daily conversation prompts, AI-assisted card enrichment, AI Date Night and AI itinerary planners, push notifications, PDF / iCal exports, and community discovery.

2. Eligibility and accounts

You must be at least 16 years old to use the Service on your own. If you are between 13 and 15 years old, you may use the Service only with verifiable consent from a parent or legal guardian, and where permitted by your local law. The Service is not directed to and we do not knowingly collect personal information from children under 13 (as defined by the U.S. Children's Online Privacy Protection Act). Some jurisdictions require users to be older (for example, 18 to enter a binding contract); in those cases, the higher local-law age applies.

You are responsible for keeping your password confidential, for all activity under your account, and for promptly notifying us of any unauthorised access. We may require you to reset your password if we detect risk to your account, and may require multi-factor authentication for certain accounts (including any account with administrative privileges).

3. Tiers, billing, cancellation, withdrawal and refunds

3.1 Tiers and pricing

The Free tier provides one shared board with up to 50 cards on each board (welcome sample cards, the steps inside a Date Night plan and cards in the trash do not count; boards and cards that already exist above a limit stay and keep working, and only new ones wait for room), all card types, photo memories, comments, ratings, reactions, the map and calendar views, weekly summaries, hand-curated daily prompts, template-based date plans, iCal export, partner invites, and a small monthly allowance of AI features.

The Plus tier adds larger monthly AI allowances (the current allowances are shown on the pricing page and in the app), calendar auto-sync feeds, and up to 3 shared boards with up to 100 cards on each board. The Premium tier adds AI features without per-feature counts, drawing instead on one monthly AI allowance per paying account (Section 3.8), stacked AI Date Nights, the “Our year” keepsake (the PDF keepsake export and the Memories video export) for every board, and unlimited boards and cards. One plan covers everyone on the board: when any member of a board holds an active paid plan (a subscription or a gift), everyone on that board uses that plan's features on that board at no extra charge, and their AI use there counts against the payer's monthly allowance and daily limit (Section 3.8). Each person's other boards stay on their own plan. The Lifetime tier is a legacy plan closed to new purchases; existing Lifetime holders keep the entitlement described at the time of their purchase.

Prices are shown on the pricing page and confirmed at checkout, in euros or US dollars. Prices in euros include VAT at the rate that applies to you. Prices in US dollars exclude any sales tax or similar levy, which is added at checkout where required.

We may change pricing from time to time. Where you hold an active Plus or Premium subscription, we will give you at least thirty (30) days' notice (by email or in-app) before any price increase takes effect on your renewal. If you do not agree to the new price, you may cancel before the next renewal in accordance with Section 3.3.

3.2 Billing, free trial and founding offer

Payments are processed by our payment processor, Stripe, Inc. By starting a Plus or Premium subscription, you authorise us (acting through Stripe) to charge the payment method on file in advance, on a recurring basis — monthly or annually, per the billing period you selected at checkout — until you cancel. One-time purchases (Section 3.4) and existing Lifetime purchases are single, non-recurring charges. Each charge will appear on your statement under the descriptor “Nimavera Inc.” or “PAIRLY LIFE”.

Plus and Premium start with a free trial of seven (7) days, once per account. Nothing is charged during the trial. Unless you cancel before the trial ends, the subscription continues and the first charge is made when the trial ends.

From time to time we may offer a limited introductory price, such as a reduced first year of Premium billed annually for a limited number of founding couples. The offer, its price and how many places remain are shown on the pricing page and at checkout. The reduced price applies to the first billing period only; the subscription then renews at the standard price shown at checkout unless you cancel.

3.3 Cancellation

You may cancel your Plus or Premium subscription at any time, for any reason, from Settings → Subscription or via the Stripe customer portal. Cancellation takes effect at the end of the then-current billing period: you retain the features of your paid tier until that date, and your payment method is not charged again. Apart from the rights in Sections 3.5 and 3.6, we do not prorate, refund, or issue credits for the unused portion of the current period. One-time purchases and existing Lifetime purchases have no cancellation step.

3.4 One-time purchases and gifts

Alongside the subscriptions we sell the following one-time items, at the prices shown on the pricing page and confirmed at checkout. None of them renews.

• Date Night pack — extra AI Date Night credits for the person who buys them. They do not expire and are used only once the monthly allowance that applies is used up.
• Trip pass — for sixty (60) days from purchase, on one board you are a member of, the AI itinerary, suggestion and Date Night features used for that board are not limited by the monthly allowances (the daily limit in Section 3.8 still applies).
• “Our year” keepsake — the PDF keepsake export and the Memories video export for one board for one calendar year, which you may export again as the board grows. Plus subscribers pay a reduced price. Premium and Lifetime already include it, so it is not sold to them; the same applies to the Trip pass.
• Gift — a code for twelve (12) months of Plus or Premium, bought for someone else. It is redeemed once, by the recipient, and runs from the day it is redeemed; redeeming a gift while another is active extends it. While a gift is active the recipient has the higher of the gifted tier and any subscription they hold, and, as with a subscription, it covers the boards they share for everyone on them (Section 3.1). A gift does not renew, has no cash value, and cannot be exchanged for money except as set out in Section 3.5. If you give us the recipient's email address, you confirm you are entitled to share it with us for this purpose.

One-time items are delivered as soon as payment completes. Your receipt confirms what you bought and, for the Date Night pack, Trip pass and keepsake, your consent under Section 3.6.

3.5 Refunds

Fees paid to Nimavera Inc. for the Service are non-refundable, except for: the right of withdrawal in Section 3.6; unredeemed gifts, which we refund in full if you ask within fourteen (14) days of buying them and before they are redeemed; and the cases below. Without limitation, the following are otherwise non-refundable:

• Plus or Premium subscription fees (monthly or annual) after the withdrawal period, including the fee for the then-current billing period at the time of cancellation;
• A Date Night pack, Trip pass or “Our year” keepsake once delivered;
• A gift once it has been redeemed, or after fourteen (14) days from its purchase;
• Any existing Lifetime one-time purchase, which is a final sale;
• Periods during which you held a paid subscription but did not actively use the Service.

We will also issue a refund where, and to the extent, mandatory consumer-protection law of your jurisdiction requires us to do so, or where a competent court or regulator orders us to do so, and we will refund:

• Charges processed in duplicate by error of our payment processor or by us;
• Charges for which you can demonstrate that you were unable to access any material part of the Service for a continuous period attributable to our default, where we have failed to remedy that default within a reasonable time after written notice from you; in that case the refund will be prorated to the affected period only.

Any refund will be made to the original payment method within fourteen (14) days of the obligation arising. Chargebacks initiated through your card network or bank are governed by the rules of that network, not by this Section; we reserve the right to dispute any chargeback and to suspend or terminate the account of any user who, in our reasonable judgement, initiates a chargeback in bad faith after having used the Service.

3.6 EU / UK consumers — right of withdrawal

Subscriptions. If you are a consumer in the EU, the EEA or the UK, you may withdraw from a Plus or Premium subscription without giving a reason within fourteen (14) days. Where the subscription starts with a free trial, we count those fourteen days from the first charge rather than from the start of the trial. To withdraw, tell us clearly — by email to support@pairlylife.com — before the period ends. We refund the payment within fourteen (14) days of your notice, using the original payment method.

Before checkout you are asked to tick a box confirming that you want your subscription to start immediately and understand that, if you withdraw within the 14 days, you pay for the time already used. We do not start a checkout without it, we record the time you gave it with your subscription, and your receipt confirms it. If you then withdraw, we deduct from the refund an amount proportionate to the part of the paid billing period supplied before you told us (the free trial is never charged, so it is never deducted). If we hold no record of that request for your subscription, we refund the payment in full.

Date Night pack, Trip pass and “Our year” keepsake. These are digital content supplied immediately. Under Article 16(m) of EU Directive 2011/83/EU and Regulation 37 of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right of withdrawal does not apply once supply has begun with your prior express consent and your acknowledgement that you lose the right. Before checkout you are asked to tick a box confirming that you want the item delivered now and understand that you lose your 14-day right of withdrawal once it is delivered. We do not take the payment without it, we record the time you gave it, and your receipt confirms it.

Gifts. No waiver is asked for. An unredeemed gift can be refunded as set out in Section 3.5.

3.7 Best-effort service; no guarantee of uninterrupted use

We operate the Service on a commercially reasonable best-effort basis. We do not commit to any specific service-level agreement, uptime guarantee, or feature-availability guarantee, except as separately agreed in writing with an enterprise customer. Scheduled maintenance, third-party-provider outages (including outages of our payment processor, AI providers, metadata providers, and hosting infrastructure), and force majeure events may cause temporary unavailability of the Service or of particular features. Such temporary unavailability does not entitle you to a refund except to the limited extent described in Section 3.5.

3.8 Rate limits

We apply a daily soft rate limit on AI calls on every tier (currently 60 calls per calendar day, UTC). Where one plan covers a board, the AI use of everyone on that board counts against the payer's daily limit. It bounds abuse and protects overall service quality. The Premium tier also has a monthly AI allowance per paying account, measured by the cost of the AI requests made and sized for about 30 typical AI requests a day; the AI use of everyone on the boards that plan covers draws on it. When it is used up, AI features pause until the first day of the next calendar month (UTC) and the rest of the Service keeps working. We may temporarily reduce that limit for any account where, in our reasonable judgement, usage appears to be abusive, automated, or otherwise inconsistent with normal individual use. Such rate-limiting is not a defect of the Service and does not entitle you to a refund.

3.9 What “unlimited” means

Where we describe something as unlimited — boards, cards and checklists, keepsake or Memories exports — we mean that we do not apply a fixed numeric allowance to it for ordinary personal use by you and the people you share a board with. We do not mean unbounded consumption of computing, storage, or third-party services.

Unlimited use remains subject to: the daily AI call limit and the Premium monthly AI allowance in Section 3.8; per-file upload limits (currently 10 MB per image); the rate limits and anti-abuse measures in Section 8; and the technical and operational capacity of the Service. It does not extend to automated, scripted, or bulk creation of boards, cards, or exports; to resale or provision of the Service to third parties; or to use whose volume or pattern is materially inconsistent with personal use.

AI features depend on third-party language-model providers whose usage we meter and budget. Where that operating capacity is reached, AI features fall back to their non-AI equivalents — curated prompts, template date plans, and the free enrichment sources — rather than failing outright, and the rest of the Service continues to work. This is a capacity measure, not a withdrawal of a paid feature, and does not entitle you to a refund except as described in Section 3.5.

If your usage reaches a level that materially affects cost or service quality for other users, we will contact you first where it is reasonable to do so, and work with you on a sensible arrangement before applying any limit. We may throttle or suspend without prior contact only where the usage is plainly abusive or automated, or where delay would risk the Service for others. Free-tier monthly AI allowances are shown in the app and may change; we will not reduce a published allowance for an account during a period you have already paid for.

4. Your content

You retain all ownership of the content you create or upload (boards, cards, photos, comments, expenses, mood notes — “Your Content”). You grant us a worldwide, royalty-free license to host, display, transmit, and process Your Content solely to provide and improve the Service. We do not use Your Content to train AI models. If you mark a card as “discoverable”, you additionally grant other PairlyLife users the right to view that card in the public Discover feed; you can turn this off at any time.

You agree not to upload or share content that:

• Violates law, intellectual-property rights, or someone else's privacy.
• Contains hateful, sexually explicit, or harassing material.
• Targets, identifies, or shares the personal data of children.
• Contains malware, phishing payloads, or scraped credentials.
• Disrupts the Service (e.g. spam, automated mass-creation, scraping community cards).

Other users can report cards. We may review reports, hide or remove content, and suspend or ban accounts that violate these Terms. We act in good faith and at our reasonable discretion.

Choosing public sharing also requests review of the public text and cover through the external AI providers described in our Privacy Policy, after you confirm the community review disclosure. They may retain this explicitly public content or use it for training, including uploaded public covers and thumbnails. Publication stays pending until review succeeds, including when a provider is unavailable. Changed public content is checked again. A model flag does not automatically ban an account. If your content is held or removed, we provide a reason and an option to request human review on the card; you may also contact support@pairlylife.com. Private couple-only media is not routinely sent for external AI moderation. Public-content checks are included on every plan and do not use your AI allowance.

5. Collaboration, invites, and shared content

When you invite a partner, they will see and be able to edit cards, comments, photos, expenses, ratings, and reactions on the shared board. Removing a member does not retract content they previously created (it remains theirs). The board owner may delete the entire board, which removes all shared content within it.

6. AI features and disclaimers

AI features are powered by third-party language models (accessed via OpenRouter, which may route requests to underlying model providers such as Anthropic, OpenAI, or Google) and external metadata providers (Wikipedia, TMDB, Foursquare, Spotify, MusicBrainz, OpenStreetMap, RAWG, Unsplash, Ticketmaster, and official open-data event agendas published by city and regional governments, each credited on the event it supplied). Outputs are generated automatically and may be inaccurate, out of date, biased, or unsuitable for your situation. Always review AI-generated suggestions before acting on them, especially for travel plans, reservations, financial decisions, health-related ideas, or anything safety- critical.

When AI features are temporarily unavailable (e.g. provider outage, no API key configured by the operator, or you are on the Free tier), the Service serves a deterministic template fallback or shows a notice. AI features are an enhancement; the core product works without them.

PairlyLife helps you plan and remember shared experiences. It is not a substitute for professional advice: it does not provide relationship counseling, therapy, or medical, mental-health, financial, or legal advice, and must not be relied on as any of these. If you need help of that kind, please consult a qualified professional. We do not guarantee any particular relationship, personal, or life outcome from using the Service.

The Service is built and released gradually. Features may be added, changed, limited, offered as beta or early access, or withdrawn at any time as the product evolves, and nothing here is a promise that a particular feature exists, will keep existing, or will work in a particular way. Except where the law provides otherwise, the Service is provided on a best-effort basis.

7. Push notifications and email

You may opt in to web push notifications and choose which transactional emails you receive. You can opt out at any time from Settings → Notifications. We do not send marketing emails without your explicit consent.

8. Acceptable use and abuse

You agree not to: probe, scan, or test the vulnerability of the Service without prior written permission; circumvent rate limits, paid-tier gating, or content moderation; impersonate another person; harvest data on other users; use automated means to create boards, cards, or exports at a scale inconsistent with personal use (see Section 3.9); or use the Service for any illegal purpose.

9. Suspension and termination

You may delete your account at any time from Settings → Account. We may suspend or terminate your access if you breach these Terms, if required by law, or if continued provision of the Service to you would create a real risk to other users. Where reasonable, we will give you notice and a chance to remediate. On termination, sections of these Terms that by their nature survive (ownership, liability, governing law) continue to apply.

10. Warranties and disclaimers

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied (including merchantability, fitness for a particular purpose, non-infringement, or availability). We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs will be accurate or fit for your purposes.

11. Limitation of liability

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or lost goodwill, arising out of or relating to the Service. Our aggregate liability to you for any claims arising under these Terms in any 12-month period shall not exceed the greater of (a) the amounts you paid us in the 12 months prior to the claim, or (b) USD 50.

Nothing in these Terms limits liability that cannot be limited under applicable law (e.g. gross negligence, wilful misconduct, statutory consumer rights).

12. Indemnity

You agree to defend and indemnify us against third-party claims arising from your misuse of the Service, your breach of these Terms, or content you upload that infringes a third party's rights. This does not apply to the extent the claim is caused by our own breach of these Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Subject to applicable consumer-protection law, you and Nimavera Inc. agree to submit to the exclusive jurisdiction of the federal and state courts located in New Castle County, Delaware, for any dispute arising out of or relating to the Service or these Terms.

If you reside in the European Economic Area, the United Kingdom, or any other jurisdiction whose mandatory consumer-protection law applies to you, nothing in this clause deprives you of the protection of the mandatory law of your country of residence, including your right to bring proceedings in the courts of your country of residence.

14. Changes to these Terms

We may update these Terms. Material changes will be announced in-app or by email at least 14 days before they take effect (where lawfully required). Continued use after the effective date constitutes acceptance of the revised Terms; if you do not agree, please stop using the Service and delete your account.

15. General

Severability. If any provision of these Terms is held invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and severed from these Terms, and the remaining provisions will continue in full force and effect.

Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Nimavera Inc. regarding the Service and supersede any prior agreements or understandings on that subject.

No waiver. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision. Any waiver must be in writing to be effective, and a waiver on one occasion does not waive any subsequent occasion.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of assets; your rights under applicable consumer-protection law are unaffected.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, government action, internet or utility failures, or failures of third-party providers or infrastructure.