Terms of Service

1. The Service

Pairly Life is a collaborative vision-board app for couples (and small groups) to plan and record shared experiences — trips, restaurants, shows, music, ideas, and goals. Core features include shared boards, cards with photos and ratings, real-time collaboration, comments and emoji reactions, mood check-ins (Couple Pulse), expense tracking with splits, an in-app map and calendar, weekly and yearly recaps, daily conversation prompts, AI-assisted card enrichment, AI Date Night and AI itinerary planners, push notifications, PDF / iCal exports, and community discovery.

2. Eligibility and accounts

You must be at least 16 years old to use the Service on your own. If you are between 13 and 15 years old, you may use the Service only with verifiable consent from a parent or legal guardian, and where permitted by your local law. The Service is not directed to and we do not knowingly collect personal information from children under 13 (as defined by the U.S. Children's Online Privacy Protection Act). Some jurisdictions require users to be older (for example, 18 to enter a binding contract); in those cases, the higher local-law age applies.

You are responsible for keeping your password confidential, for all activity under your account, and for promptly notifying us of any unauthorised access. We may require you to reset your password if we detect risk to your account, and may require multi-factor authentication for certain accounts (including any account with administrative privileges).

3. Tiers, billing, cancellation, and no-refund policy

3.1 Tiers and pricing

The Free tier provides up to 3 shared boards, unlimited cards, all card types, photo memories, comments, ratings, reactions, the map and calendar views, weekly summaries, hand-curated daily prompts, template-based date plans, PDF and iCal exports, and partner invites.

The Premium tier (currently US$7.99/month) and the Lifetime tier (currently US$149, one-time) additionally unlock AI features powered by third-party language-model providers: AI Date Night, AI-narrated Memory Lane recap, AI-written daily prompts, AI card suggestions, the AI itinerary builder, and AI card enrichment, plus unlimited boards. All prices are exclusive of any sales tax, VAT, or similar levy applicable to your jurisdiction; those amounts are added at checkout where required.

We may change pricing from time to time. Where you hold an active Premium subscription, we will give you at least thirty (30) days' notice (by email or in-app) before any price increase takes effect on your renewal. If you do not agree to the new price, you may cancel before the next renewal in accordance with Section 3.3.

3.2 Billing

Payments are processed by our payment processor, Stripe, Inc. By initiating a Premium subscription, you authorise us (acting through Stripe) to charge the payment method on file in advance, on a recurring monthly basis, until you cancel. Lifetime is a single, non-recurring charge. Each charge will appear on your statement under the descriptor “Nimavera Inc.” or “PAIRLY LIFE”.

3.3 Cancellation

You may cancel your Premium subscription at any time, for any reason, from Settings → Subscription or via the Stripe customer portal. Cancellation takes effect at the end of the then-current billing period: you retain access to Premium features until that date, and your payment method is not charged again. We do not prorate, refund, or issue credits for the unused portion of the current period. The Lifetime tier is a one-time purchase and has no cancellation step (and is non-refundable per Section 3.4).

3.4 No refunds (final sale)

All fees paid to Nimavera Inc. for the Service are final and non-refundable, except as expressly set out in Section 3.5 below. Without limitation, the following are non-refundable:

• Monthly Premium subscription fees, in full, including the current monthly fee at the time of cancellation;
• The Lifetime one-time purchase, which is a final sale;
• Any partial month, partial period, or other partial use of the Service;
• Periods during which you held a paid subscription but did not actively use the Service;
• Any AI-feature usage you have accessed (because the underlying third-party language-model and metadata-provider costs are incurred by us at the moment of use, and cannot be recovered).

We deliberately offer a meaningful Free tier and a transparent public pricing page so you can evaluate the Service before paying. You are strongly encouraged to use the Free tier to confirm the Service meets your needs before upgrading to Premium or Lifetime.

3.5 Refund exceptions required by law

We will issue a refund where, and only to the extent, mandatory consumer-protection law of your jurisdiction requires us to do so, or where a competent court or regulator orders us to do so. In addition, we will refund:

• Charges processed in duplicate by error of our payment processor or by us;
• Charges for which you can demonstrate that you were unable to access any material part of the Service for a continuous period attributable to our default, where we have failed to remedy that default within a reasonable time after written notice from you; in that case the refund will be prorated to the affected period only.

Any such refund will be made to the original payment method within fourteen (14) days of the obligation arising. Chargebacks initiated through your card network or bank are governed by the rules of that network, not by this Section; we reserve the right to dispute any chargeback and to suspend or terminate the account of any user who, in our reasonable judgement, initiates a chargeback in bad faith after having used the Service.

3.6 EU / UK consumers — express waiver of right of withdrawal

Under Article 16(m) of EU Directive 2011/83/EU (the Consumer Rights Directive) and Regulation 37 of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory fourteen-day right of withdrawal for the supply of digital content does not apply once performance has begun with the consumer's prior express consent and acknowledgement that the right is lost. By initiating a paid subscription or purchasing the Lifetime plan, you (i) expressly request that performance of the Service begins immediately, (ii) acknowledge that you obtain immediate access to the digital content forming the Service, and (iii) expressly consent to the loss of your statutory fourteen-day right of withdrawal in respect of that performance. A record of this consent is retained with your purchase.

3.7 Best-effort service; no guarantee of uninterrupted use

We operate the Service on a commercially reasonable best-effort basis. We do not commit to any specific service-level agreement, uptime guarantee, or feature-availability guarantee, except as separately agreed in writing with an enterprise customer. Scheduled maintenance, third-party-provider outages (including outages of our payment processor, AI providers, metadata providers, and hosting infrastructure), and force majeure events may cause temporary unavailability of the Service or of particular features. Such temporary unavailability does not entitle you to a refund except to the limited extent described in Section 3.5.

3.8 Rate limits

We apply a daily soft rate limit on AI calls per user (currently 100 calls per 24 hours for paid tiers) to bound abuse and to protect overall service quality. We may temporarily reduce that limit for any account where, in our reasonable judgement, usage appears to be abusive, automated, or otherwise inconsistent with normal individual use. Such rate-limiting is not a defect of the Service and does not entitle you to a refund.

4. Your content

You retain all ownership of the content you create or upload (boards, cards, photos, comments, expenses, mood notes — “Your Content”). You grant us a worldwide, royalty-free licence to host, display, transmit, and process Your Content solely to provide and improve the Service. We do not use Your Content to train AI models. If you mark a card as “discoverable”, you additionally grant other Pairly Life users the right to view that card in the public Discover feed; you can turn this off at any time.

You agree not to upload or share content that:

• Violates law, intellectual-property rights, or someone else's privacy.
• Contains hateful, sexually explicit, or harassing material.
• Targets, identifies, or shares the personal data of children.
• Contains malware, phishing payloads, or scraped credentials.
• Disrupts the Service (e.g. spam, automated mass-creation, scraping community cards).

Other users can report cards. We may review reports, hide or remove content, and suspend or ban accounts that violate these Terms. We act in good faith and at our reasonable discretion.

5. Collaboration, invites, and shared content

When you invite a partner, they will see and be able to edit cards, comments, photos, expenses, ratings, and reactions on the shared board. Removing a member does not retract content they previously created (it remains theirs). The board owner may delete the entire board, which removes all shared content within it.

6. AI features and disclaimers

AI features are powered by third-party language models (e.g. Anthropic Claude, OpenAI, models accessed via OpenRouter) and external metadata providers (Wikipedia, TMDB, Yelp, Spotify, MusicBrainz, OpenStreetMap, RAWG, Unsplash, Google Places, Ticketmaster). Outputs are generated automatically and may be inaccurate, out of date, biased, or unsuitable for your situation. Always review AI-generated suggestions before acting on them, especially for travel plans, reservations, financial decisions, health-related ideas, or anything safety- critical.

When AI features are temporarily unavailable (e.g. provider outage, no API key configured by the operator, or you are on the Free tier), the Service serves a deterministic template fallback or shows a notice. AI features are an enhancement; the core product works without them.

7. Push notifications and email

You may opt in to web push notifications and choose which transactional emails you receive. You can opt out at any time from Settings → Notifications. We do not send marketing emails without your explicit consent.

8. Acceptable use and abuse

You agree not to: probe, scan, or test the vulnerability of the Service without prior written permission; circumvent rate limits, paid-tier gating, or content moderation; impersonate another person; harvest data on other users; or use the Service for any illegal purpose.

9. Suspension and termination

You may delete your account at any time from Settings → Account. We may suspend or terminate your access if you breach these Terms, if required by law, or if continued provision of the Service to you would create a real risk to other users. Where reasonable, we will give you notice and a chance to remediate. On termination, sections of these Terms that by their nature survive (ownership, liability, governing law) continue to apply.

10. Warranties and disclaimers

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied (including merchantability, fitness for a particular purpose, non-infringement, or availability). We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs will be accurate or fit for your purposes.

11. Limitation of liability

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or lost goodwill, arising out of or relating to the Service. Our aggregate liability to you for any claims arising under these Terms in any 12-month period shall not exceed the greater of (a) the amounts you paid us in the 12 months prior to the claim, or (b) USD 50.

Nothing in these Terms limits liability that cannot be limited under applicable law (e.g. gross negligence, wilful misconduct, statutory consumer rights).

12. Indemnity

You agree to defend and indemnify us against third-party claims arising from your misuse of the Service, your breach of these Terms, or content you upload that infringes a third party's rights. This does not apply to the extent the claim is caused by our own breach of these Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Subject to applicable consumer-protection law, you and Nimavera Inc. agree to submit to the exclusive jurisdiction of the federal and state courts located in New Castle County, Delaware, for any dispute arising out of or relating to the Service or these Terms.

If you reside in the European Economic Area, the United Kingdom, or any other jurisdiction whose mandatory consumer-protection law applies to you, nothing in this clause deprives you of the protection of the mandatory law of your country of residence, including your right to bring proceedings in the courts of your country of residence.

14. Changes to these Terms

We may update these Terms. Material changes will be announced in-app or by email at least 14 days before they take effect (where lawfully required). Continued use after the effective date constitutes acceptance of the revised Terms; if you do not agree, please stop using the Service and delete your account.